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Frequently Asked Questions!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card and PayPal.
DOES MY ORDER QUALIFY FOR FREE GROUND SHIPPING?
Free UPS 2-Day shipping to locations within the United States is available for any orders sub-totaling at $159.00 or more. Free shipping to international locations is not currently available.
HOW ARE HIDBEA FILMS INSTALLED?
Installing HIDBEA window film is one of the easiest do-it-yourself projects there is. All HIDBEA Films have an acrylic adhesive system protected by a removable release liner which must be removed prior to installation. Films are installed using a water and soap based solution. See the Installation Instructions page for more details on installation.
HOW DO I REMOVE OLD FILM?
Removing HIDBEA Static Cling films is as easy as peeling the film from the glass and cleaning.
In most cases it is very easy to remove HIDBEA adhesive films. Peel away the film from one corner and pull the film from the glass. If any adhesive remains on the glass it can easily be removed with a spray of soapy water and a single edge razorblade. (Blades cannot be used on Plexiglas or Polycarbonate sheets to remove film.)
WHAT TOOLS DO I NEED TO INSTALL THE FILM?
Basically, you will need tools to clean the glass, cut the film, squeegee the film and spray the soap and water solution. As we now charge for tools, you will need to purchase either the basic tool kit or complete tool kit with your order.
DO I INSTALL THE FILM ON THE INSIDE OR THE OUTSIDE OF THE GLASS?
Always on the inside if possible. The films will stick to the outside, but the life of the films will be reduced due to weathering if installed on the exterior side (exposed to the elements).
Static Cling non-adhesive films are not recommended for outside installation.
WHAT ARE HIDBEA FILMS?
HIDBEA Privacy Window Films are self-adhesive films that come in different patterns and shades and are easily replaced to update the appearance at a later time. Now any flat glass surface can be turned into a work of art, be it an office, restaurant, den, bathroom or child’s room. Frosted films diffuse light without appreciably cutting down the ambient light. As a result, any existing window can be converted to privacy glass in a multitude of attractive patterns.
WHAT’S THE DIFFERENCE BETWEEN ADHESIVE FREE (STATIC CLING) AND ADHESIVE FILMS?
Both Static Cling and Adhesive films are identical in installation!
HIDBEA static cling window film has a great many advantages. One of the main benefits of HIDBEA static cling film is that it can be used many more than a few times over, since it does not involve adhesives. It can be removed and installed with ease, doesn’t leave behind glue residue, and can be placed on plastic, Plexiglas, and ordinary glass.
HIDBEA self-adhesive window film offers a more permanent application, ideal for high traffic areas where a more durable, longer lasting product is required. HIDBEA self-adhesive films that come in different patterns and shades are easily replaced to update the appearance at a later time.
If you are not completely satisfied with our product, please request a return within 30 days of receipt of your order by clicking “Start a Return” below or viewing your order history, under “My Account” when logged in, and selecting the order/products you’d like to return. When requesting a return, you will be able to select the order and products you are interested in returning, as well as select how many boxes you will be returning the product in. Return shipping cost is $16.95 per box.
Submitting a return will issue you a confirmation and a return shipping label for each box being returned. A refund for the price of the merchandise will be made if merchandise is returned to us in usable condition. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than-perfect condition.
Custom Made-To-Size orders are non-returnable and non-refundable. Shipping charges are non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice. Returns are made to: Decorative Films, LLC., 3909 Cornell Place, Frederick, MD 21703 USA.
Any orders returned that were originally shipped with free ground shipping will be deducted a $30.00 return service fee from the total refunded, to cover the original shipping costs and restocking.