We take the utmost care in preparing and packaging your order.
We are dealing with delicate materials, so it's in our interest to make sure that everything is correctly handled and processed.
Occasionally an order may be damaged in transit. If you have accepted the parcel and the goods inside are damaged, please contact us with your order details. we will contact the customer straight away to arrange a replacement
If you are able to provide pictures of the damage this will help speed up the replacement process.
We apologize for any inconvenience caused by a damaged package or goods and will try our best to rectify the problem.