Returns & Exchanges

RETURN

As a responsible seller, we are always committed to providing high quality products to meet your expectations. We hope you like the products you have purchased through HIDBEA, but If you change your mind about the purchase, please request a return within 14 days of receipt of your order by viewing your order history.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

All returns must be in original condition with packaging intact. And to complete your return, we require a receipt or proof of purchase.

 

EXCHANGE

We will offer an exchange for any incorrect, missing, or damaged items due to manufacturing defects, shipping damage or shipping error within 14 days of the date of receipt.

Please contact us with your order number, photographs of the items and all related references upon your package.

Please follow the return process to request replacement merchandise. There is no return fee for defective, damaged or shipping error merchandise.

 

REFUND

We will process a refund to your credit card within 5-7 working days as long as we receive the items you returned. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hidbea.com.

 

NOTICE

You will be responsible for paying your own shipping costs of returning items. The cost of return shipping will be deducted from your refund.

Custom Made-To-Size and Cut-To-Size orders are non-returnable and non-refundable. Shipping charges are non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice.

We cannot be held liable for items damaged, past their serviceable life or lost in transit, 30 days after the dispatch date.